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Complaints to The Police. Proof. PALS the truth. Management Location.
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WEBSITE UPDATE. Some parts of the website have been removed as i have enough information supplied by many people to use in the future if need be. Thank you all from the bottom of my heart for sharing your information.
I especially wish to thank the members of the staff at the Whittington that have contacted me.
You have my number so we can continue to discuss matters, As a security measure may I remind you that when you phone to dial 141 before dialling my number which will withhold you phone number. Works on both landlines and mobiles. And I guarantee I will not name you without your express written permission.
Removed. Share Your Story & Can you help.
This is my on-going personal story of how the Whittington Hospital treated my complaint. And then lied to cover up.
A Personal Story
Hospital Complaint Rules & Guidelines.
All Ignored by The Whittington Trust.
01-Complaint.
02- Complaint Response.
03-Responce rejected.
When you make a complaint.
What should happen.
I rejected the trusts response.
The NHS Guidelines state that a complaint should be responded to with 3 days of receipt.
I made my complaint via PALS, who acknowledged the complaint, They passed it on to the surgery manager, but then nothing happened, for 4 months even though i was constantly chasing the complaint.
They only replied after being ordered to do so by the Parliamentary Ombudsman.
The complaint should be investigated and a full written response should be made within 30 days. In extremely difficult cases the trust is allowed up to 60 days to respond.Mine was not a difficult case.
My complaint was ignored and only responded to after the Trust was ordered to respond by The Parliamentary Ombudsman.
After being ordered to respond by the Parliamentary Ombudsman, the Trust finally did respond, whoever, out of the roughly 10 points I complained about, they responded to 1. So I rejected the response and asked them to fully investigate properly looking at all the issues I raised.
whittington.nhs.patientabuse.co.uk
A true story of what happens to a Complaint made at the Whittington Hospital.