If you have a complaint about the Whittington Hospital

Unfortunately you first have to make a complaint through PALS

I say Unfortunately, Because i found them useless. Hopefully you will have a better experience.

I find PALS just a department to try to sympathise with you a little and assure you everything will be OK. When in fact, they do nothing and only act as internal postman.

PALS & Complaints Service, Whittington Health NHS Trust. Magdala. Avenue. London. N19 5NF. Telephone: 020 7288 5551.

If the hospital do respond to your complaint and you are not satisfied. Contact the Parliamentary ombudsman. www.ombudsman.org.uk enquiries@ombudsman.org.uk 0345 015 4033

The Ombudsman are independent of the NHS, One word of warning though, they take absolutely ages to investigate your complaint, possibly up to 2 to 3 years.

The information on this page is not fully correct. See here. See here which explains how they lie to you and try to appear independent but actually. They are not.